Terms & Conditions: TREATMENTS

How to book a treatment with Fiona

Fiona offers facials to closed client base in her own home. If you would like to apply for a treatment with Fiona please contact her directly. Fiona looks forward to hearing from you.

Hygiene, PPE and Risk Assessment

Fiona has always prided herself on her exceptional hygiene practices; achieving optimal cleanliness is of the utmost importance for every treatment and every client. All face-to-face treatments with Fiona are carried out in line with the latest COVID-19 guidelines and recommendations. Time spent face-to-face is kept to a minimum. Fiona has always worn a face mask for in person facials. Treatment times are strictly one hour.

Courtesies

Please note long-wear lipstick and mascara will not be removed, so it is best not to wear it prior to your facial with Fiona.

Please also honour your treatment by ensuring that you are clean and freshly showered. This is especially relevant in the intense heat of the Spanish summer.

Appointments

If you delay, forget or are late for your appointment Fiona may not be able to honour it. In this case it will be treated like a cancellation without 24 hours’ notice and full payment will still be expected. At best this will result in shortened treatments at full price.

Treatment Courses

All treatment courses must be paid for in full at the time of booking.  This is a strictly non-refundable payment.  All treatments in the course must be completed within six months.  Missed treatments will be deducted from courses and not refunded.

Booking Fees

For some treatments and courses a deposit is required on booking. Any changes to these appointments must be made in accordance with the cancellation policy. To confirm technical, long or multiple bookings payment will be requested in advance/at time of booking and charged if the cancellation policy is not adhered to.

Cancellation Policy

Fiona Harlowe has a strict cancellation policy. All cancellations (for both virtual and face-to-face treatments and consultations) should be made with a minimum of 24 hours notice by calling Fiona directly on +34 678836961 or emailing info@fionaharlowe.com. Please note cancellations via social media will not be accepted and you will be charged according to the cancellation policy stated here.

If 24 hours cancellation notice is not given deposits will not be refunded and 100% of the total value of your treatment will be charged. Fiona Harlowe reserves the right to change appointment dates and times without any notice.

Health Concerns

Treatments are available on completion of consultation form/s.  Please inform at the time of booking if you have recently had, or come into contact with someone who has had, COVID-19. At the time of consultation please let Fiona know if you have a heart condition, suffer from high/low blood pressure, are pregnant or have any physical ailments or allergies as that may affect the choice and/or structure of your treatment, as well as influence the choice of product recommendations.  It is especially important that you inform Fiona of any contagious illness or skin condition.   Fiona Harlowe reserves the rights to cancel or move appointments if clients are suffering from any infectious or contagious illness, disease or other aliment such as open cuts, open sores or minor infections where there is a risk that may be detrimental to the health, safety, comfort or physical condition of both you and Fiona herself. It is entirely your responsibility to notify Fiona of any health concerns, issues, illnesses, injuries, disease or aliment that you are suffering from.

Personal Items

Fiona cannot be held responsible for valuable, personal and/or lost items; it is much better to take off all jewellery etc. and leave in a safe place. Please remove prior to treatment.

Refunds

Fiona Harlowe does not offer refunds for any completed services.  However, if you are in any way dissatisfied with any aspect of your experience, please let Fiona know as soon as possible and she will always try her utmost to resolve any problems.

Prices

All prices are inclusive of IVA and are subject to change without prior notice.  The price of all treatments reflect the extremely high quality of carefully, and often difficult to source, ingredients, along with the exceptional level of skill, experience and continued education and dedication of Fiona Harlowe.

Data Security

Personal details taken from clients during consultation procedures, and signed up to the newsletter, will be kept safe and in the strictest confidence and in accordance with data security legislation.

Videos & Photographs

Whilst you are very welcome to take photographs of yourself (for example, before and after) and share them on social media, you are only permitted to take photos of yourself during the treatment with Fiona’s permission. Videos of Fiona in/out of treatment are strictly prohibited at all times.  If caught videoing or taking photos during a treatment the treatment will be immediately terminated & full treatment price must be paid with no refund given.  The video must be visibly deleted before leaving the premise otherwise further action will be taken. The individual policies of other locations where Fiona may see clients and/or teach will also be strictly adhered to and respected.